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Reviews

We have about five thousand people with a discount pass. They use the app to manage their tickets. It  works very well.

Karlijn Gerritsen
Head of Marketing, Verkadefabriek, 's-Hertogenbosch

The service at ticketmatic runs smoothly. If something goes wrong, it gets fixed right away.

Stephanie Fruy
Finance and Ticketing Coordinator, Concertgebouw Brugge, Bruges

I’m really happy with the email module. The data is so reliable. We now know exactly who we’re emailing and that we’re reaching the right people. It’s truly a world of difference compared to before.

Karlijn Gerritsen
Head of Marketing, Verkadefabriek, 's-Hertogenbosch

I show the app to everyone who comes to my desk and tell them, “Look, no more hassle with PDFs in emails.”

Ingrid Van Eycken
Reception & Ticketing Coordinator, STUK, Leuven

Our previous systems crashed during peak sales. Today, people expect a seamless online experience, just like with Bol.com or Zalando. Ticketmatic gave us that flow.

Steven Defoor
Director of Leisure, Mechelen

Creating events and making bulk changes is very easy — for us, that’s been the biggest improvement.

Sylvie De Muer
Ticketing Manager, Concertgebouw Brugge, Bruges

We’re very happy with the app. It works really well. We also use it to give our partners extra visibility.

Bert Vanlaere
Marketing Director, Concertgebouw Brugge, Bruges

What I love about ticketmatic is how many different needs it covers. Customer relationships, marketing data, the sales flow: everything within the same platform.

Sébastien Collet
Marketing and Communication Coordinator at den Atelier

Ticketmatic stands out because of the excellent support and how close and accessible it feels. I’m still a fan.

Ingrid Van Eycken
Reception & Ticketing Coordinator, STUK, Leuven

You can answer almost any question with reports or views. How far in advance does someone buy a ticket? How does that differ per program or genre? Those are fascinating figures that tell you something about your audience and how you can reach them more effectively.

Jesse Nortier
Ticketing specialist, Stadsschouwburg Utrecht, Utrecht

What I like about ticketmatic is that I can do things myself, without always having to ask or try to code it.

Sofie Vrancken
Responsible for ticketing and customer service, De Roma, Antwerp

During the transition, we were in very frequent contact. It was truly a very good plan. The preparation and the steps we went through went very smoothly.

Sylvie De Muer
Ticketing Manager, Concertgebouw Brugge, Bruges

The system is very intuitive. When we need to train colleagues on how to sell tickets, it practically takes care of itself.

Sylvie De Muer
Ticketing Manager, Concertgebouw Brugge, Bruges

We've been looking forward to this for a long time. Now that we're seeing real flexibility, we can't wait to make changes across the board.

Sébastien Collet
Marketing and Communication Coordinator at den Atelier

Even with twelve thousand visitors in the queue, ticketmatic kept running smoothly without missing a beat.

Karel Lievens
Digital strategist at VIERNULVIER, Ghent

I’m really happy with the ordering process in ticketmatic. When I visit other theaters or cinemas, I’m not always impressed by what I see. Then I think to myself: we really have things well organized.

Karlijn Gerritsen
Head of Marketing, Verkadefabriek, 's-Hertogenbosch

Thanks to our collaboration with Studio, we've been able to streamline our operations by significantly reducing manual processes, freeing up more time for what truly matters: our visitors.

Wati Koesharto
Ticketing Coordinator at Ancienne Belgique

This is the third ticketing system that I've worked with. In my experience, ticketmatic is by far the most stable and reliable ticketing system.

Jesse Nortier
Ticketing specialist, Stadsschouwburg Utrecht, Utrecht

Thanks to ticketmatic, we now have a much clearer picture of who visits us, and when and how often. Plus, we can get our work done in half the time.

Mariska van Wezel
Ticketing coordinator, Leidseschouwburg - Stadsgehoorzaal, Leiden

Really, ticketmatic is our CRM. Everything is in there, all the customer data.

Jonathan Cooman
Customer and Data Management, De Roma, Antwerp

Support is incredibly fast. Within a day, a custom field is added or a view is adjusted. You can really feel that you’re working with a partner you can rely on.

Jesse Nortier
Ticketing specialist, Stadsschouwburg Utrecht, Utrecht

We sometimes work with temporary staff, interns, and so on. By the time you had explained the previous system to them, they were already gone again. But now, once they’ve put something on sale once, they’re good to go. And that’s a huge plus in software.

Stefaan Geldhof
Responsible for ticketing and ICT, Brugge Plus and In&Uit Brugge, Bruges

The system runs great. There are no glitches. And if there is anything, it is fixed quickly. That gives you a lot of peace of mind.

Jesse Nortier
Ticketing specialist, Stadsschouwburg Utrecht, Utrecht

Now putting something on sale has become “super simple,” so to speak. Selling a ticket is almost effortless. The steps have been greatly reduced.

Stefaan Geldhof
Responsible for ticketing and ICT, Brugge Plus and In&Uit Brugge, Bruges

In the past, the ticketing platform was integrated into the website. If you wanted to change something in ticketing, it took a lot of development work. Now we just make the change directly in ticketmatic.

Nikita Lisabeth
Digital communication & ticketing, Concertgebouw Brugge, Bruges

Synchronizing newsletter opt-ins with our partner Democrazy is incredibly practical. In the past, someone had to ask, email and upload contact lists over and over again. That is now automated.

Karel Lievens
Digital strategist at VIERNULVIER, Ghent

The longest part of training new staff here is teaching them how to inform visitors about practical details — which tram to take, where to park, how everything works. That’s all much more complicated than the system itself, because teaching someone how to sell a ticket only takes one day. And that’s the great thing about ticketmatic.

Bo Derks
Head of Ticket Sales and Audience Services, Het Nationale Theater, The Hague

Whenever we run into something, we can always reach out to someone. The account managers respond very quickly, you don’t see that everywhere.

Jonathan Cooman
Customer and Data Management, De Roma, Antwerp

User-friendliness makes all the difference. In ticketmatic, visitors can book and pay for tickets quickly and easily. The purchase flow is intuitive and smooth.

Vicky Bruijn
Coordinator UITbalie, Theater aan het Vrijthof, Maastricht

The system works, it’s clear and practical. Ticketmatic simply offers a solid, well-built product.

Cindy Penders
Application Manager, Theater aan het Vrijthof, Maastricht

I find it very easy to create a selection of visitors in ticketmatic. And if something is ever missing, I just ask and a filter gets added. That way, I can reach exactly the visitors I want to reach. When it comes to segmentation, ticketmatic is really very flexible.

Rio van der Oest
Marketeer, Het Nationale Theater, The Hague

I’ve seen quite a few systems. What matters most to me is that it works for the people at the counter. Ticketmatic is truly designed with them in mind. Even if you’re a complete beginner and, so to speak, get no explanation, you can still sell a ticket.

Stefaan Geldhof
Responsible for ticketing and ICT, Brugge Plus and In&Uit Brugge, Bruges

When you manage to combine consistency and usability with enough innovation to support the unique needs of venues, you know you are doing a good job.

Karel Lievens
Digital strategist at VIERNULVIER, Ghent
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Proudly developed in Belgium

With tailored software and an engaged team, ticketmatic helps cultural organizations across Europe strengthen their ticketing and optimize their marketing — all designed around their audiences.

Frequently Asked Questions

Cultural organizations such as cultural centers, theaters, concert halls, and festivals that manage their own ticketing.

The price depends on the number of tickets you sell and the scope of the implementation project. We can usually provide an estimate during the first conversation.

On average, a few weeks to a few months, depending on the complexity of your processes, integrations, and your team’s availability.

Yes. We’re happy to start with a short introduction to the platform and its key features. For a more extensive, tailored demo, we first like to get to know your organization and requirements, so we can make the session as relevant and valuable as possible.

Absolutely. We guide your team step by step to get the most out of the system, and we also provide follow-up support after go-live. More info